Terms and conditions

Royal Norfolk Agricultural Association (“RNAA”) Terms & Conditions

Website

Welcome to the official website of the RNAA, home of the Royal Norfolk Show. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern the RNAA’s relationship with you in relation to this website.

The terms “Royal Norfolk Agricultural Association”, “RNAA”, “us” or “we” refer to the owner of the website whose registered office is Norfolk Showground, Dereham Road, Norwich, Norfolk, NR5 0TT. The term “you” refers to the user or viewer of our website.  The use of this website and the purchase of items referred to in these terms and conditions is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We may revise these terms of use at any time and should this happen this page will be altered to reflect the new terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We will not be liable if for any reason our site is unavailable at any time or for any period.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss arising out of your use of or reliance on the website.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You must satisfy yourself that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to the RNAA and we are the owner or the licensee of all intellectual property rights in this site, and in the material published on it. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited except with our express written permission having been obtained in advance.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may include links to other websites. These links are provided for your convenience. They do not signify that we endorse these website(s) and we have no responsibility for the content of any websites linked to our website.

You may not create a link to this website from another website or document without The RNAA’s prior written consent.


Cookie Policy

This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve the experience. We have carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:
1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

We use Google Analytics tracking code within this website to support Display Advertising and have implemented the following Google Analytics features based on Display Advertising:

Remarketing
We use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We, and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.


Online Ticket Orders

Once purchased, tickets cannot be transferred, exchanged, refunded or returned.  If E-Tickets have been purchased it is the purchaser’s responsibility to print all of the tickets they have ordered and to check that they are the correct tickets.  Any problems must be reported immediately to the RNAA office on 01603 748931.  Mistakes cannot be rectified at the gate.  The ticket purchaser is responsible for ordering to ensure timely receipt of their ticket. Customers are advised to check their purchase upon receipt. It is the responsibility of the customer to inform the RNAA of any change of address, contact phone number or email address, both before and after receipt of your tickets. Please note that our preferred method of contact for customers ordering online is by email, so care should be taken to provide a current, valid email address. For online ticket queries email boxoffice@rnaa.org.uk.  Tickets are valid for one day of the applicable event only.

Tickets purchased on-line, by post or telephone will be despatched within 5 working days via Royal Mail second class post.  Customers should allow a further week for delivery.  In the event of tickets failing to arrive, contact should be made with our office on 01603 748931 to allow us to double check our records and agree a suitable method for despatching replacement tickets, if applicable.

E-tickets are printed by the customer and can be re-printed should they be lost or misplaced.  The RNAA will not be responsible for the printing of E-tickets.  Please note, all tickets are scanned at entry to the event and strictly only one admittance per ticket will be allowed.  Customers are responsible for the security of their printed E-Tickets and ensuring that copies are not used by other parties to gain access to the event.  Once an E-Ticket has been scanned on entry further copies of the same E-Ticket will not gain entry. You must print your ticket for verification at the gate.  Hard copies only will be accepted.  We do NOT accept copies of E-Tickets on smart phones or other devices.

Royal Norfolk Show Free Car Park Pass – Terms and Conditions

Free car parking is offered at the discretion of the RNAA. The RNAA reserves the right to withdraw this promotion at any time. The offer is for one free car park pass per transaction. The transaction must include the purchase of at least one adult admission ticket (any category). Free car parking passes are not transferable. The car park pass must be presented on arrival at the Royal Norfolk Show 2018. This offer applies only to admission tickets purchased online and in advance of the Show.


Cancelled Bookings

Once tickets have been purchased no duplicates will be issued or any refund made in respect of any lost, forgotten or unused tickets, badges, car park passes etc.

Cancellation or Abandonment of the Event

Should the event be cancelled or abandoned details of our cancellation policy will be posted on our web site and will be dependent on the type, duration and reasons for cancellation.  Any refund decisions made by the RNAA will be final.  Should the RNAA determine that a refund is applicable customers who have purchased tickets or E-Tickets will be invited via our website, local newspapers and radio to submit their unused tickets for a refund.  If applicable, refunds will be made against purchased tickets that have not had the stub removed or E-tickets that have not been scanned.


Trade Stands

The terms and conditions for Trade Stands are set out fully in the Trade Stand Information and Regulations book.  Copies are available from the RNAA on request.


Disclaimer of Liability

All tickets, badges, car park passes or any other items purchased are sold subject to the RNAA reserving the right to refuse admission to any person, or to withdraw permission at any time to remain in the Showground and the RNAA shall not be required to give any reason for such action. Save for death or personal injury caused by the negligence of the RNAA or anyone for whom we are responsible, neither the RNAA, nor any agent, employee or representative of the RNAA accepts any liability for any accident, loss, damage, injury or illness to horses, animals, owners, riders, grooms, spectators, land or any other person or property whatsoever, whether caused by their negligence, breach of contract or in any other way whatsoever.


Data Protection

We comply with the current Data Protection Act – please read our privacy policy for more information.


Copyright Notice

The copyright in this website belongs to the RNAA and all our rights are reserved.

Your use of this website and any dispute arising out of such use, or a purchase made via it, is subject to the laws of England and to the exclusive jurisdiction of the English courts.

Royal Norfolk Agricultural Association
Norfolk Showground
Dereham Road
Norwich
Norfolk
NR5 0TT

T: 01603 748931

F: 01603 748729

Registered Office: As above
Company Limited by Guarantee: 1817702
Registered Charity: 289581
VAT number: 595 4888 66